At the core of SB Finance’s business is provision of excellent financial services while ensuring the protection of information entrusted to us by our clients and website visitors. This is in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations and other issuances by the National Privacy Commission, as well as globally accepted data privacy standards and regulations.

In this Privacy Notice, we explain what personal information we process, how we collect, use, share, protect and dispose personal information that we obtain from you.

1. Who we are. SB Finance is an affiliate of Security Bank Corporation and a member of the SBC Group which is Security Bank Corporation and its affiliates, subsidiaries, bank assurance companies and other related entities, and their authorized service providers, agents and representatives.


2. Why we collect your personal information. We collect and use personal information that is material and relevant to your transaction with us and in fulfillment of the legal and/or contractual obligation we have with you in order to offer you even better services and products and best adapt our business processes to your needs.


3. What personal information do we collect. Personal information is information from which your identity is apparent or can be reasonably and directly ascertained. This includes sensitive personal information which serves to classify or qualify you based on different parameters such as age, status, origin, affiliation, health condition and others. It also covers your government issued and kept data such as social security numbers and tax returns. We primarily collect your identification and contact details, employment details, financial or payment information, identification cards, specimen signatures among other relevant personal information so that we can process your transactions throughout the duration of the relationship with us. When using zuki mobile application, we collect personal information that you voluntarily submit. When you usezuki mobile application, your device and browser automatically provides information to us so that we are able to track and serve relevant content to you through the use of “cookies” in order to provide better service. A cookie is a small piece of information which a website stores on your web browser on your PC and can later retrieve. The cookie cannot be read by a website other than the one that set the cookie. We use cookies for a number of administrative purposes; for example, to store your preferences for certain kinds of information. Most cookies last only through a single session. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set. However, if you choose to reject cookies, you may not be able to usesome of our online services or website features . Your browser software may contain a feature which is intended to notify you of the cookie policies of the various web sites you visit.


4. How we use your information. Processing of your personal information within or outside the Philippines is done in utmost confidentiality and strictly in accordance with relevant data privacy laws for the execution of your financing transaction and fulfillment of our legal and contractual obligations with you. We will only process your personal data upon obtaining explicit consent from you. Your information may also be processed for other legitimate business purposes and regulatory reporting requirements consistent with the financial services offered as deemed fit by SB Finance and Security Bank Corporation.


5. How we share your information. In the course of doing business, SB Finance may make your personal information available within or outside the Philippines to:
   
   
   1. Our group of companies. The Group is composed of Security Bank Corporation and its affiliates and subsidiaries reported as part of the conglomerate map/group structure as defined under BSP Circular No. 749. Access to personal information within the Group is restricted to those individuals who have a need to access the information for business purposes based on adequate internal policies on information security and data privacy.
   
   
   2. Our business partners and service providers. We have duly accredited processors in our business partners who act as advisers, consultants, service providers, contractors, or vendors, and their authorized agents and representatives who may perform different activities on behalf of the bank. These business partners underwent a rigorous vetting process before engagement and abide by the bank’s standards on data privacy and information security.
   
   
   3. Governmental authorities and industry associations. We may disclose your information to any Authority (governmental or regulatory authority, self-regulatory body or industry association in various jurisdictions) in connection or adherence (whether voluntary or otherwise) with legal or regulatory requirements.
   
   
   4. Cross border information sharing. Due to the global nature of the financial services business, we may transfer your personal information to any of the abovementioned parties who may be located outside the Philippines. In doing so, we ensure that the cross-border transfer is secure and that we are transmitting your personal information to a country which has adequate data privacy standards before agreeing to such cross-border transfer.


6. How we protect your information. We safeguard the confidentiality, integrity and availability of your personal information physically or electronically by maintaining a combination of organizational, physical and technical security measures based on generally accepted data privacy and information security standards such as on access control, acceptable use, end-to-end encryption, data classification requirements, and the like.


7. How long we retain your information. We keep your personal information for as long as necessary to best serve you during the duration of the relationship and in accordance with retention limits set by law once the account has been closed.


8. If you have issues with regards to how we process. As our valued customer, you are afforded the following rights in relation to your personal information under the Data Privacy Act:
   
   
   1. To be informed that your personal information will be collected and how it will be processed,
   
   
   2. To have reasonable access to your personal information held by the company,
   
   
   3. To dispute any error in your personal information and have it corrected,
   
   
   4. To have your personal information erased or blocked from our system if said information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or no longer necessary for the purposes for which they were collected,
   
   
   5. To object to the processing of your personal information,
   
   
   6. To obtain your personal information from the bank in a portable and usable format,
   
   
   7. To lodge a complaint before the National Privacy Commission, and
   
   
   8. To be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
   
   
   9. Who to contact for issues.If you have any questions or requests in relation to the processing of your personal information, please do not hesitate to contact our Data Protection Officer through the following
   
   

   Email: CUSTOMERCARE@SECURITYBANK.COM.PH

   Address: Keyland Arnaiz, 849 Antonio Arnaiz Avenue, Legazpi Village, Makati City, 1220 OR call our Customer Service hotline at (+632) 8887-9188